Privacy Policy

This Privacy Policy describes how lustorai ("we", "us", or "our") collects, uses, and protects information when you use our AI image and video generation platform. By using our service you agree to the practices described here.

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1. Information We Collect

We collect information you provide directly, as well as data generated through your use of the platform:

• Account information — username and email address provided at registration.
• Payment information — order amounts and status. Payment details are processed entirely by our third-party payment provider; we do not store card numbers or sensitive payment credentials.
• Generation data — text prompts you submit and the resulting images or videos produced. Generated outputs are stored and linked to your account for up to 48 hours by default.
• Usage data — pages visited, features used, referral source, and basic device/browser information for analytics and performance monitoring.
• Cookies and local storage — session tokens and preference data stored in your browser to keep you logged in and remember your settings.

2. How We Use Your Information

• To provide, operate, and improve the platform and its AI generation features.
• To process payments and manage your Credits balance.
• To send important service communications (e.g. order confirmation, generation status).
• To detect and prevent fraud, abuse, or violations of our Terms of Service.
• To analyze aggregate usage patterns and improve platform performance.
• To attribute referrals and calculate affiliate commissions where applicable.

3. Data Sharing and Third Parties

We do not sell your personal information. We share data only in the following limited circumstances:

• Payment processors — to complete transactions securely.
• Analytics providers — aggregate, anonymized data to understand platform usage (e.g. Google Analytics).
• AI generation infrastructure — prompts are transmitted to our AI backend to produce outputs. Prompts are not used to train external third-party models.
• Legal compliance — when required by law, court order, or to protect the rights and safety of our users or the public.

4. Data Retention

Generated images and videos are retained for 48 hours after creation and then automatically deleted from our servers unless you download them. Account data is retained for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

5. Security

We use industry-standard measures including encrypted connections (HTTPS/TLS) and access controls to protect your data. No system is completely secure; you use the platform at your own risk and should not submit prompts containing personally sensitive information.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal data we hold about you, or to object to or restrict certain processing. To exercise these rights, contact us at the address below. We will respond within 30 days.

7. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or requests, please reach us at our contact page or email us directly at the address listed there.